upper level job

How much does a Contact Center Planning and Monitoring Analyst make in Florida? The average Contact Center Planning and Monitoring Analyst salary in Florida is $48,360 as of March 26, 2024, but the range typically falls between $41,330 and $55,330. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Planning and Monitoring Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Planning and Monitoring Analyst Salary $34,930 FL March 26, 2024
25th Percentile Contact Center Planning and Monitoring Analyst Salary $41,330 FL March 26, 2024
50th Percentile Contact Center Planning and Monitoring Analyst Salary $48,360 FL March 26, 2024
75th Percentile Contact Center Planning and Monitoring Analyst Salary $55,330 FL March 26, 2024
90th Percentile Contact Center Planning and Monitoring Analyst Salary $61,676 FL March 26, 2024
25% $41,330 10% $34,930 90% $61,676 75% $55,330 $48,360 50%(Median) Didn’t find job title? Click
Change Search Criteria

Job Description

The Contact Center Planning and Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Contact Center Planning and Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Contact Center Planning and Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Contact Center Planning and Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Contact Center Planning and Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Employers: Job Description Management Tool

Job Openings for Contact Center Planning and Monitoring Analyst in Florida

Career Path for this job

  1. This Job:

    Contact Center Planning and Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Select a city to view specific salary and bonus information for Contact Center Planning and Monitoring Analyst

Loading results...
Location Avg. Salary Date Updated
Location Coconut Creek, FL Avg. Salary $49,167 Date Updated March 26, 2024
Location Alachua, FL Avg. Salary $46,011 Date Updated March 26, 2024
Location Alford, FL Avg. Salary $43,365 Date Updated March 26, 2024
Location Altamonte Springs, FL Avg. Salary $48,302 Date Updated March 26, 2024
Location Altha, FL Avg. Salary $44,484 Date Updated March 26, 2024
Location Altoona, FL Avg. Salary $46,877 Date Updated March 26, 2024
Location Alturas, FL Avg. Salary $47,945 Date Updated March 26, 2024
Location Alva, FL Avg. Salary $47,487 Date Updated March 26, 2024
Location Anna Maria, FL Avg. Salary $48,200 Date Updated March 26, 2024
Location Anthony, FL Avg. Salary $45,757 Date Updated March 26, 2024

Jobs with a similar salary range to Contact Center Planning and Monitoring Analyst : Csm