The salary of a Customer Care Executive in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of December 01, 2024, the average annual pay of Customer Care Executive in the United States is $240,890. While Salary.com is seeing that Customer Care Executive salary in the US can go up to $307,756 or down to $180,902, but most earn between $209,490 and $275,890. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Executive in the United States.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $275,890 | $22,991 | $5,306 | $133 |
| Average | $240,890 | $20,074 | $4,633 | $116 |
| 25th Percentile | $209,490 | $17,458 | $4,029 | $101 |
As of December 01, 2024, Salary.com is seeing that an entry-level Customer Care Executive with under 1 year experience makes about $220,536. With less than 2 years of experience, a mid-level Customer Care Executive makes around $223,339. After 2-4 years, the Customer Care Executive pay rises to about $227,077. Those senior Customer Care Executive with 5-8 years of experience earn roughly $232,683, and those Customer Care Executive having 8 years or more experience is expected to earn about $239,690 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Care Executive | $220,536 |
| Intermediate Level Customer Care Executive | $223,339 |
| Senior Level Customer Care Executive | $227,077 |
| Specialist Level Customer Care Executive | $232,683 |
| Expert Level Customer Care Executive | $239,690 |
| Entry Level | 8% |
| Mid Level | 7% |
| Senior Level | 6% |
| Top Level | 3% |
| Experienced | 0% |
Salaries in the United States can vary significantly from state to state due to a multitude of factors, including cost of living, local economic conditions, and industry presence.
For example, as of December 01, 2024, the average yearly salary of Customer Care Executive is $265,690 in California and in Massachusetts, the average annual salary goes to $262,090. While in New Jersey, a Customer Care Executive earns $263,990 per year.
What Am I Worth?
Salaries in the United States can vary significantly from city to city due to a multitude of factors, including cost of living, local economic conditions, and industry presence.
For example, as of December 01, 2024, the average yearly salary of Customer Care Executive in San Francisco, CA is $301,090 and in New York, NY, the average annual salary goes to $281,390. While a Customer Care Executive earns $270,090 per year in Boston, MA.
For those exploring the changing dynamics of Customer Care Executive salaries, Salary.com offers detailed insights through our Job Trending in CA Labor Market analysis. As of December 01, 2024, our research highlights a notable shift in Customer Care Executive compensation over the past six years. For instance, the median salary has moved from $193,568 in 2023 to about $194,593 in 2024 (for a comprehensive analysis of Customer Care Executive salary trends, click here). It's crucial to consider several elements, including geographical location, experience level, industry demand, and economic development, as they play a significant role in influencing salary variations.
Salary.com job board provides millions of Customer Care Executive information for you to search for. Click on search button below to see Customer Care Executive job openings or enter a new job title here.
Here are companies hiring for Customer Care Executive and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $240,890 | 61.3% | ||
| Bonus | $61,700 | 15.7% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $14,841 | 3.8% | ||
| 401K/403B | $10,500 | 2.7% | ||
| Disability | $6,052 | 1.5% | ||
| Healthcare | $8,352 | 2.1% | ||
| Pension | $13,500 | 3.4% | ||
| Time Off | $37,242 | 9.5% | ||
| Total Compensation | $393,077 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 0.7% |
| High School | 12.2% |
| Associates | 5.9% |
| Bachelors | 51.4% |
| Masters | 29.2% |
| Doctorate | 0.7% |
What Am I Worth?
The average annual salary of Customer Care Executive is $240,890. In case you are finding an easy salary calculator, the average hourly pay of Customer Care Executive is $116; the average weekly pay of Customer Care Executive is $4,633; the average monthly pay of Customer Care Executive is $20,074.
A Customer Care Executive's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Care Executive earns the most in San Jose, CA, where the annual salary of a Customer Care Executive is $302,290.
The highest pay for Customer Care Executive is $307,756.
The lowest pay for Customer Care Executive is $180,902.
The Customer Care Executive is responsible for the overall satisfaction of customers. Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Care Executive typically reports to top management. May require an advanced degree. The Customer Care Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. Working as a Customer Care Executive typically requires 8+ years of managerial experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Excel: Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
