Customer Care Manager Salary in the United States

How much does a Customer Care Manager make hourly in the United States? The average hourly wage for a Customer Care Manager in the United States is $44 as of September 26, 2019, but the range typically falls between $39 and $53. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Popular jobs: Architect I, Biomedical Engineer I, Civil Engineer I

Recently searched related titles: Client Care Manager

Recently searched companies with related titles : Walmart Inc Customer Service Manager, American Airlines Customer Service Manager

Salary estimation for Customer Care Manager at companies like : CAFEPRESS INC, HEALTHWAREHOUSE.COM INC, LIQUIDITY SERVICES INC

Jobs with a similar salary range to Customer Care Manager : Senior Customer Success Manager, Senior Manager Customer Development, Customer Operations Engineer

Job Description

The Customer Care Manager establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Being a Customer Care Manager make recommendations for changes to products or services based on customer feedback and requests. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. In addition, Customer Care Manager typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. The Customer Care Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Care Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2019 Salary.com)

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Understand the total hourly compensation opportunity for a Customer Care Manager, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
39
53
44

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
40
57
47
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Customer Care Manager in the United States. The average hourly rate for Customer Care Manager ranges from $39 to $53 with the average hourly pay of $44. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $40 to $57 with the average total hourly cash compensation of $47.
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39
53

 

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