As of December 01, 2024, the average annual pay of Customer Care Team Leader in Concord, NH is $66,200. While Salary.com is seeing that Customer Care Team Leader salary in Concord, NH can go up to $83,012 or down to $51,681, but most earn between $58,600 and $75,000. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Team Leader in the United States.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $75,000 | $6,250 | $1,442 | $36 |
| Average | $66,200 | $5,517 | $1,273 | $32 |
| 25th Percentile | $58,600 | $4,883 | $1,127 | $28 |
An entry-level Customer Care Team Leader with under 1 year experience makes about $65,842. With less than 2 years of experience, a mid-level Customer Care Team Leader makes around $65,842. After 2-4 years, the Customer Care Team Leader pay rises to about $65,842. Those senior Customer Care Team Leader with 5-8 years of experience earn roughly $65,842, and those Customer Care Team Leader having 8 years or more experience are expected to earn about $65,842 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Care Team Leader | $65,842 |
| Intermediate Level Customer Care Team Leader | $65,842 |
| Senior Level Customer Care Team Leader | $65,842 |
| Specialist Level Customer Care Team Leader | $65,842 |
| Expert Level Customer Care Team Leader | $65,842 |
| Entry Level | 1% |
| Mid Level | 1% |
| Senior Level | 1% |
| Top Level | 1% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Client Service: Client services are the processes and interactions organizations and members of their staff have with their clients.
| Skill | Salary | Demand |
|---|---|---|
|
Customer Communications
|
$80,102 |
21%
|
|
Sales Training
|
$79,440 |
20%
|
|
Innovation
|
$78,116 |
18%
|
|
Collaboration
|
$78,116 |
18%
|
|
Teamwork
|
$76,130 |
15%
|
|
Inventory Control
|
$76,130 |
15%
|
