How much does a Chat Support Representative II make in the United States? The average Chat Support Representative II salary in the United States is $48,536 as of February 26, 2024, but the range typically falls between $42,993 and $54,060. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Chat Support Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Chat Support Representative II Salary $37,946 US February 26, 2024
25th Percentile Chat Support Representative II Salary $42,993 US February 26, 2024
50th Percentile Chat Support Representative II Salary $48,536 US February 26, 2024
75th Percentile Chat Support Representative II Salary $54,060 US February 26, 2024
90th Percentile Chat Support Representative II Salary $59,090 US February 26, 2024
25% $42,993 10% $37,946 90% $59,090 75% $54,060 $48,536 50%(Median) Didn’t find job title? Click
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Check out Chat Support Representative II jobs in Ashburn, Virginia

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What skills does a Chat Support Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.

Customer Service 2.77%
Microsoft Office 0.48%
Computer Systems 0.36%
Others 96.39%

Job Description for Chat Support Representative II

Chat Support Representative II responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative II ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative II typically reports to a supervisor or manager. The Chat Support Representative II works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Chat Support Representative II typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Career Path for Chat Support Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Chat Support Representative II, the first career path typically progresses to Chat Support Manager.

Those that have already made the climb...
Norman R. Hames, President and Chief Operating Officer - Western Operations
RadNet, Inc., together with its subsidiaries, provides outpatient diagnostic imaging services in the United States. The company operates in two segments: Imaging Centers and Artificial Intelligence. Its services include magnetic resonance imaging, computed tomography, positron emission tomography, nuclear medicine, mam... More
Fiscal Year Ended in 2022
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Chat Support Representative II salary varies from city to city. Compared with national average salary of Chat Support Representative II, the highest Chat Support Representative II salary is in San Francisco, CA, where the Chat Support Representative II salary is 25.0% above. The lowest Chat Support Representative II salary is in Miami, FL, where the Chat Support Representative II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Step 1 of 3

Understand the total compensation opportunity for a Chat Support Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
42993
54060
48536

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
43827
56203
50063
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Chat Support Representative II in the United States. The base salary for Chat Support Representative II ranges from $42,993 to $54,060 with the average base salary of $48,536. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $43,827 to $56,203 with the average total cash compensation of $50,063.
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42993
54060

 

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Skills associated with Chat Support Representative II: Customer Service Help Desk Software, Product Support, Service Request Management Process, Customer Interaction ...More

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Salary estimation for Chat Support Representative II at companies like : Mortgage Toolbox, General Chipbreaker Drill Co Ltd, Rodenbeck - Paramount Residential Mortgage Group

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Chat Support Representative II Salary in United States
Chat Support Representative II Salary Graph, Regional Distribution and Summary