How much does a Chat Support Representative II make in Pennsylvania? The average Chat Support Representative II salary in Pennsylvania is $48,439 as of February 26, 2024, but the range typically falls between $42,907 and $53,952. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Chat Support Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Chat Support Representative II Salary $37,870 PA February 26, 2024
25th Percentile Chat Support Representative II Salary $42,907 PA February 26, 2024
50th Percentile Chat Support Representative II Salary $48,439 PA February 26, 2024
75th Percentile Chat Support Representative II Salary $53,952 PA February 26, 2024
90th Percentile Chat Support Representative II Salary $58,972 PA February 26, 2024
25% $42,907 10% $37,870 90% $58,972 75% $53,952 $48,439 50%(Median) Didn’t find job title? Click
Change Search Criteria

What skills does a Chat Support Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.

Customer Service 10.12%
Microsoft Office 1.75%
Computer Systems 1.3%
Others 86.83%

Job Description for Chat Support Representative II

Chat Support Representative II responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative II ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative II typically reports to a supervisor or manager. The Chat Support Representative II works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Chat Support Representative II typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Chat Support Representative II.

Salary.com job board provides millions of Chat Support Representative II information for you to search for. Click on search button below to see Chat Support Representative II job openings or enter a new job title here.

Job Openings for Chat Support Representative II in Pennsylvania

Select a city to view specific salary and bonus information for Chat Support Representative II

Loading results...
Location Avg. Salary Date Updated
Location Stroudsburg, PA Avg. Salary $49,791 Date Updated February 26, 2024
Location Aaronsburg, PA Avg. Salary $46,919 Date Updated February 26, 2024
Location Abbottstown, PA Avg. Salary $47,483 Date Updated February 26, 2024
Location Abington, PA Avg. Salary $51,468 Date Updated February 26, 2024
Location Ackermanville, PA Avg. Salary $51,905 Date Updated February 26, 2024
Location Acme, PA Avg. Salary $45,928 Date Updated February 26, 2024
Location Acosta, PA Avg. Salary $44,692 Date Updated February 26, 2024
Location Adah, PA Avg. Salary $47,517 Date Updated February 26, 2024
Location Adamsburg, PA Avg. Salary $47,614 Date Updated February 26, 2024
Location Adamstown, PA Avg. Salary $48,282 Date Updated February 26, 2024

Career Path for Chat Support Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Chat Support Representative II, the first career path typically progresses to Chat Support Manager.

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Jobs with a similar salary range to Chat Support Representative II : Chat Agent, Online Shopper

Chat Support Representative II Salary in Pennsylvania
Chat Support Representative II Salary Graph, Regional Distribution and Summary