How much does a Customer Service Trainer II make in the United States? The average Customer Service Trainer II salary in the United States is $56,293 as of February 26, 2024, but the range typically falls between $48,656 and $66,543. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Trainer II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Trainer II Salary $41,704 US February 26, 2024
25th Percentile Customer Service Trainer II Salary $48,656 US February 26, 2024
50th Percentile Customer Service Trainer II Salary $56,293 US February 26, 2024
75th Percentile Customer Service Trainer II Salary $66,543 US February 26, 2024
90th Percentile Customer Service Trainer II Salary $75,876 US February 26, 2024
25% $48,656 10% $41,704 90% $75,876 75% $66,543 $56,293 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Trainer II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.

3.

Security policy: A security policy is a document that states in writing how a company plans to protect its physical and information technology (IT) assets.

Customer Service 1.74%
Futures 0.22%
Security policy 0.13%
Others 97.91%

Job Description for Customer Service Trainer II

Customer Service Trainer II delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer II leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer II provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer II typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Career Path for Customer Service Trainer II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Trainer II, the upper level is Customer Service Trainer III and then progresses to Customer Service Training Supervisor.

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Customer Service Trainer II salary varies from city to city. Compared with national average salary of Customer Service Trainer II, the highest Customer Service Trainer II salary is in San Francisco, CA, where the Customer Service Trainer II salary is 25.0% above. The lowest Customer Service Trainer II salary is in Miami, FL, where the Customer Service Trainer II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Customer Service Trainer II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
48656
66543
56293

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
50033
69464
58604
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Trainer II in the United States. The base salary for Customer Service Trainer II ranges from $48,656 to $66,543 with the average base salary of $56,293. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $50,033 to $69,464 with the average total cash compensation of $58,604.
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48656
66543

 

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Skills associated with Customer Service Trainer II: Program Evaluation, End-User Training, Training Needs Analysis, Customer Complaint Resolution ...More

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Customer Service Trainer II Salary in United States
Customer Service Trainer II Salary Graph, Regional Distribution and Summary