upper level job

How much does a Customer Service Center Forecasting/Optimization Supervisor make in Indiana? The average Customer Service Center Forecasting/Optimization Supervisor salary in Indiana is $73,990 as of February 26, 2024, but the range typically falls between $63,390 and $86,590. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Center Forecasting/Optimization Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Center Forecasting/Optimization Supervisor Salary $53,739 IN February 26, 2024
25th Percentile Customer Service Center Forecasting/Optimization Supervisor Salary $63,390 IN February 26, 2024
50th Percentile Customer Service Center Forecasting/Optimization Supervisor Salary $73,990 IN February 26, 2024
75th Percentile Customer Service Center Forecasting/Optimization Supervisor Salary $86,590 IN February 26, 2024
90th Percentile Customer Service Center Forecasting/Optimization Supervisor Salary $98,062 IN February 26, 2024
25% $63,390 10% $53,739 90% $98,062 75% $86,590 $73,990 50%(Median) Didn’t find job title? Click
Change Search Criteria

Job Description

The Customer Service Center Forecasting/Optimization Supervisor is responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Leads contact center scheduling function daily activities. Being a Customer Service Center Forecasting/Optimization Supervisor provides recommendations for improving contact center scheduling and operations. Coordinates with management to forecast headcount needs and develop staffing plan. In addition, Customer Service Center Forecasting/Optimization Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Service Center Forecasting/Optimization Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Customer Service Center Forecasting/Optimization Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Employers: Job Description Management Tool

Job Openings for Customer Service Center Forecasting/Optimization Supervisor in Indiana

Career Path for this job

  1. Down a level:

    Call Center Scheduler III

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Center Forecasting/Optimization Supervisor

    3 + years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Scheduling Manager

    5 + years experience
    Bachelor's Degree

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Select a city to view specific salary and bonus information for Customer Service Center Forecasting/Optimization Supervisor

Loading results...
Location Avg. Salary Date Updated
Location Vincennes, IN Avg. Salary $68,729 Date Updated February 26, 2024
Location Advance, IN Avg. Salary $73,013 Date Updated February 26, 2024
Location Akron, IN Avg. Salary $71,055 Date Updated February 26, 2024
Location Alamo, IN Avg. Salary $69,160 Date Updated February 26, 2024
Location Albany, IN Avg. Salary $69,759 Date Updated February 26, 2024
Location Albion, IN Avg. Salary $70,889 Date Updated February 26, 2024
Location Alexandria, IN Avg. Salary $70,214 Date Updated February 26, 2024
Location Ambia, IN Avg. Salary $71,458 Date Updated February 26, 2024
Location Amboy, IN Avg. Salary $69,759 Date Updated February 26, 2024
Location Amo, IN Avg. Salary $71,820 Date Updated February 26, 2024

Jobs with a similar salary range to Customer Service Center Forecasting/Optimization Supervisor : Research And Evaluation Analyst, Social Insurance Specialist, Nanny Manager

lower level job