How much does a Customer Service Center Traffic and Scheduling Analyst make in the United States? The average Customer Service Center Traffic and Scheduling Analyst salary in the United States is $52,300 as of August 27, 2021, but the range typically falls between $45,620 and $59,550. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $45,620 10% $39,538 90% $66,151 75% $59,550 $52,300 50%(Median)
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Check out Customer Service Center Traffic and Scheduling Analyst jobs in Virginia

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Job Description

The Customer Service Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Customer Service Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Service Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2021 Salary.com)

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Average Base Salary

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45620
59550
52300

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Includes base and annual incentives

 
 
 
46980
63550
54420
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Center Traffic and Scheduling Analyst in the United States. The base salary for Customer Service Center Traffic and Scheduling Analyst ranges from $45,620 to $59,550 with the average base salary of $52,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,980 to $63,550 with the average total cash compensation of $54,420.
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45620
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Salary estimation for Customer Service Center Traffic and Scheduling Analyst at companies like : AXIM BIOTECHNOLOGIES INC, CEL SCI CORP, MANNATECH INC

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