How much does a Customer Service Center Traffic and Scheduling Analyst make in the United States? The average Customer Service Center Traffic and Scheduling Analyst salary in the United States is $51,190 as of August 27, 2020, but the range typically falls between $44,640 and $58,280. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $44,640 10% $38,677 90% $64,735 75% $58,280 $51,190 50%(Median)
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Job Description

The Customer Service Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Customer Service Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Service Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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Average Base Salary

Core compensation

 
 
 
44640
58280
51190

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
45980
62200
53260
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Center Traffic and Scheduling Analyst in the United States. The base salary for Customer Service Center Traffic and Scheduling Analyst ranges from $44,640 to $58,280 with the average base salary of $51,190. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,980 to $62,200 with the average total cash compensation of $53,260.
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44640
58280

 

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Salary estimation for Customer Service Center Traffic and Scheduling Analyst at companies like : AXIM BIOTECHNOLOGIES, INC., CEL SCI CORP, MANNATECH INC

Jobs with a similar salary range to Customer Service Center Traffic and Scheduling Analyst : Branch Operations Coordinator, Foreman