How much does a Customer Service Center Traffic and Scheduling Analyst II make in California? The average Customer Service Center Traffic and Scheduling Analyst II salary in California is $68,960 as of February 26, 2024, but the range typically falls between $61,280 and $78,530. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $54,288 | CA | February 26, 2024 |
25th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $61,280 | CA | February 26, 2024 |
50th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $68,960 | CA | February 26, 2024 |
75th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $78,530 | CA | February 26, 2024 |
90th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $87,243 | CA | February 26, 2024 |
OakTree Staffing - Anchorage, AK
HDL Engineering Consultants - Anchorage, AK
iMatch Technical Services - Bellevue, WA
#12818 - Automation QA Test Analyst II
Qualitest - Burlingame, CA
The Customer Service Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer Service Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Coachella, CA | Avg. Salary $66,369 | Date Updated February 26, 2024 |
Location Acampo, CA | Avg. Salary $66,665 | Date Updated February 26, 2024 |
Location Acton, CA | Avg. Salary $69,779 | Date Updated February 26, 2024 |
Location Adelanto, CA | Avg. Salary $66,294 | Date Updated February 26, 2024 |
Location Adin, CA | Avg. Salary $63,433 | Date Updated February 26, 2024 |
Location Agoura Hills, CA | Avg. Salary $68,576 | Date Updated February 26, 2024 |
Location Aguanga, CA | Avg. Salary $66,508 | Date Updated February 26, 2024 |
Location Ahwahnee, CA | Avg. Salary $62,269 | Date Updated February 26, 2024 |
Location Alameda, CA | Avg. Salary $76,274 | Date Updated February 26, 2024 |
Location Alamo, CA | Avg. Salary $76,099 | Date Updated February 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
About California California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the thir....More
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