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How much does a Customer Service Center Traffic and Scheduling Analyst II make in California? The average Customer Service Center Traffic and Scheduling Analyst II salary in California is $68,960 as of February 26, 2024, but the range typically falls between $61,280 and $78,530. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Center Traffic and Scheduling Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary $54,288 CA February 26, 2024
25th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary $61,280 CA February 26, 2024
50th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary $68,960 CA February 26, 2024
75th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary $78,530 CA February 26, 2024
90th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary $87,243 CA February 26, 2024
25% $61,280 10% $54,288 90% $87,243 75% $78,530 $68,960 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer Service Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Select a city to view specific salary and bonus information for Customer Service Center Traffic and Scheduling Analyst II

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Location Avg. Salary Date Updated
Location Coachella, CA Avg. Salary $66,369 Date Updated February 26, 2024
Location Acampo, CA Avg. Salary $66,665 Date Updated February 26, 2024
Location Acton, CA Avg. Salary $69,779 Date Updated February 26, 2024
Location Adelanto, CA Avg. Salary $66,294 Date Updated February 26, 2024
Location Adin, CA Avg. Salary $63,433 Date Updated February 26, 2024
Location Agoura Hills, CA Avg. Salary $68,576 Date Updated February 26, 2024
Location Aguanga, CA Avg. Salary $66,508 Date Updated February 26, 2024
Location Ahwahnee, CA Avg. Salary $62,269 Date Updated February 26, 2024
Location Alameda, CA Avg. Salary $76,274 Date Updated February 26, 2024
Location Alamo, CA Avg. Salary $76,099 Date Updated February 26, 2024

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