How much does a Customer Service Center Traffic and Scheduling Analyst II make in Massachusetts? The average Customer Service Center Traffic and Scheduling Analyst II salary in Massachusetts is $68,240 as of March 26, 2024, but the range typically falls between $60,630 and $77,710. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $53,701 | MA | March 26, 2024 |
25th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $60,630 | MA | March 26, 2024 |
50th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $68,240 | MA | March 26, 2024 |
75th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $77,710 | MA | March 26, 2024 |
90th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $86,332 | MA | March 26, 2024 |
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The Customer Service Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer Service Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $65,790 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $66,480 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $66,856 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $66,229 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $66,041 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $70,305 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $66,981 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $70,305 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $70,305 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $68,487 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
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