How much does a Customer Service Coaching and Training Manager make in New Jersey? The average Customer Service Coaching and Training Manager salary in New Jersey is $108,200 as of February 26, 2024, but the range typically falls between $89,600 and $125,200. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Coaching and Training Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Coaching and Training Manager Salary $72,666 NJ February 26, 2024
25th Percentile Customer Service Coaching and Training Manager Salary $89,600 NJ February 26, 2024
50th Percentile Customer Service Coaching and Training Manager Salary $108,200 NJ February 26, 2024
75th Percentile Customer Service Coaching and Training Manager Salary $125,200 NJ February 26, 2024
90th Percentile Customer Service Coaching and Training Manager Salary $140,678 NJ February 26, 2024
25% $89,600 10% $72,666 90% $140,678 75% $125,200 $108,200 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Coaching and Training Manager researches new training techniques and suggests enhancements to existing customer service training programs. Designs and implements training programs specifically for customer service or contact center staff. Being a Customer Service Coaching and Training Manager provides additional professional development opportunities and resources to customer service staff. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. In addition, Customer Service Coaching and Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Coaching and Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service Coaching and Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Coaching and Training Manager in New Jersey

Career Path for this job

  1. Down a level:

    Customer Service Coaching and Training Supervisor

    3 - 5 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Coaching and Training Manager

    5 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Customer Service Coaching and Training Manager

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Location Avg. Salary Date Updated
Location Bayonne, NJ Avg. Salary $111,211 Date Updated February 26, 2024
Location Bergenfield, NJ Avg. Salary $113,176 Date Updated February 26, 2024
Location Bloomfield, NJ Avg. Salary $113,274 Date Updated February 26, 2024
Location East Brunswick, NJ Avg. Salary $111,073 Date Updated February 26, 2024
Location Hoboken, NJ Avg. Salary $115,435 Date Updated February 26, 2024
Location Irvington, NJ Avg. Salary $111,211 Date Updated February 26, 2024
Location Lakewood, NJ Avg. Salary $109,630 Date Updated February 26, 2024
Location Middlesex, NJ Avg. Salary $110,228 Date Updated February 26, 2024
Location Passaic, NJ Avg. Salary $113,274 Date Updated February 26, 2024
Location Union, NJ Avg. Salary $111,211 Date Updated February 26, 2024

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