How much does a Customer Service Coaching and Training Supervisor make in the United States? The average Customer Service Coaching and Training Supervisor salary in the United States is $71,600 as of November 23, 2022, but the range typically falls between $60,200 and $90,900. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $60,200 10% $49,821 90% $108,472 75% $90,900 $71,600 50%(Median)
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Job Description

The Customer Service Coaching and Training Supervisor prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Coaching and Training Supervisor creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Coaching and Training Supervisor assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Service Coaching and Training Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Customer Service Coaching and Training Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2022 Salary.com)

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Average Base Salary

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60200
90900
71600

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
63800
100500
77900
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Coaching and Training Supervisor in the United States. The base salary for Customer Service Coaching and Training Supervisor ranges from $60,200 to $90,900 with the average base salary of $71,600. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $63,800 to $100,500 with the average total cash compensation of $77,900.
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60200
90900

 

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Salary estimation for Customer Service Coaching and Training Supervisor at companies like : ADVANCED OXYGEN TECHNOLOGY, BRIGHTCOVE INC, QAD INC