How much does a Customer Service Coaching and Training Supervisor make in Pennsylvania? The average Customer Service Coaching and Training Supervisor salary in Pennsylvania is $74,100 as of March 26, 2024, but the range typically falls between $61,400 and $94,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Coaching and Training Supervisor Salary | $49,837 | PA | March 26, 2024 |
25th Percentile Customer Service Coaching and Training Supervisor Salary | $61,400 | PA | March 26, 2024 |
50th Percentile Customer Service Coaching and Training Supervisor Salary | $74,100 | PA | March 26, 2024 |
75th Percentile Customer Service Coaching and Training Supervisor Salary | $94,300 | PA | March 26, 2024 |
90th Percentile Customer Service Coaching and Training Supervisor Salary | $112,691 | PA | March 26, 2024 |
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The Customer Service Coaching and Training Supervisor prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Coaching and Training Supervisor creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Coaching and Training Supervisor assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Service Coaching and Training Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Customer Service Coaching and Training Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Stroudsburg, PA | Avg. Salary $75,041 | Date Updated March 26, 2024 |
Location Aaronsburg, PA | Avg. Salary $71,998 | Date Updated March 26, 2024 |
Location Abbottstown, PA | Avg. Salary $72,295 | Date Updated March 26, 2024 |
Location Abington, PA | Avg. Salary $78,307 | Date Updated March 26, 2024 |
Location Ackermanville, PA | Avg. Salary $78,010 | Date Updated March 26, 2024 |
Location Acme, PA | Avg. Salary $69,326 | Date Updated March 26, 2024 |
Location Acosta, PA | Avg. Salary $66,654 | Date Updated March 26, 2024 |
Location Adah, PA | Avg. Salary $72,666 | Date Updated March 26, 2024 |
Location Adamsburg, PA | Avg. Salary $72,814 | Date Updated March 26, 2024 |
Location Adamstown, PA | Avg. Salary $73,853 | Date Updated March 26, 2024 |
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About Pennsylvania Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mi....More
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