Customer Service Escalation Manager Salary in the United States

How much does a Customer Service Escalation Manager make in the United States? The average Customer Service Escalation Manager salary in the United States is $88,700 as of August 27, 2019, but the range typically falls between $70,800 and $105,400. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities

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Salary estimation for Customer Service Escalation Manager at companies like : BONANZA CREEK ENERGY INC, KINDER MORGAN, INC., KOSMOS ENERGY LTD

Job Description

The Customer Service Escalation Manager acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Manager exercises a large degree individual discretion. Requires a thorough knowledge of the products/services offered and extensive customer service skills. In addition, Customer Service Escalation Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as a Customer Service Escalation Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2019

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Escalation Manager in the United States. The base salary for Customer Service Escalation Manager ranges from $70,800 to $105,400 with the average base salary of $88,700. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $74,900 to $121,100 with the average total cash compensation of $96,600.
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