Customer Service Escalation Manager Salary in Kentucky
Customer Service Escalation Manager Salary in Kentucky
How much does a Customer Service Escalation Manager make in Kentucky? The average Customer Service Escalation Manager salary in Kentucky is $94,200 as of March 26, 2024, but the range typically falls between $75,200 and $111,900. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service Escalation Manager Salary | $57,901 | KY | March 26, 2024 |
| 25th Percentile Customer Service Escalation Manager Salary | $75,200 | KY | March 26, 2024 |
| 50th Percentile Customer Service Escalation Manager Salary | $94,200 | KY | March 26, 2024 |
| 75th Percentile Customer Service Escalation Manager Salary | $111,900 | KY | March 26, 2024 |
| 90th Percentile Customer Service Escalation Manager Salary | $128,015 | KY | March 26, 2024 |
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Job Description
The Customer Service Escalation Manager acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Manager exercises a large degree individual discretion. Requires a thorough knowledge of the products/services offered and extensive customer service skills. In addition, Customer Service Escalation Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as a Customer Service Escalation Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Customer Service Escalation Specialist
2 - 4 years experience
Bachelor's Degree -
This Job:
Customer Service Escalation Manager
4 - 7 years experience
Bachelor's Degree -
Up a level:
At Risk Customer Support Supervisor
3 + years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Customer Service Escalation Manager
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Aberdeen, KY | Avg. Salary $89,271 | Date Updated March 26, 2024 |
| Location Adairville, KY | Avg. Salary $90,872 | Date Updated March 26, 2024 |
| Location Adams, KY | Avg. Salary $88,170 | Date Updated March 26, 2024 |
| Location Adolphus, KY | Avg. Salary $93,574 | Date Updated March 26, 2024 |
| Location Ages Brookside, KY | Avg. Salary $87,370 | Date Updated March 26, 2024 |
| Location Albany, KY | Avg. Salary $91,072 | Date Updated March 26, 2024 |
| Location Alexandria, KY | Avg. Salary $97,778 | Date Updated March 26, 2024 |
| Location Allen, KY | Avg. Salary $88,170 | Date Updated March 26, 2024 |
| Location Allensville, KY | Avg. Salary $89,871 | Date Updated March 26, 2024 |
| Location Almo, KY | Avg. Salary $89,271 | Date Updated March 26, 2024 |
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Level of Education
- Customer Service Escalation Manager Salaries with No Diploma
- Customer Service Escalation Manager Salaries with a High School Diploma or Technical Certificate
- Customer Service Escalation Manager Salaries with an Associate's Degree
- Customer Service Escalation Manager Salaries with a Bachelor's Degree
- Customer Service Escalation Manager Salaries with a Master's Degree or MBA
- Customer Service Escalation Manager Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Customer Service Escalation Manager Job
- Houston, TX Customer Service Escalation Manager
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- Los Angeles, CA Customer Service Escalation Manager
- San Diego, CA Customer Service Escalation Manager
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- New York, NY Customer Service Escalation Manager
- Dallas, TX Customer Service Escalation Manager
- Phoenix, AZ Customer Service Escalation Manager
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About Kentucky Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United ....More
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