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Customer Service Escalation Manager Salary in Massachusetts

Customer Service Escalation Manager Salary in Massachusetts

How much does a Customer Service Escalation Manager make in Massachusetts? The average Customer Service Escalation Manager salary in Massachusetts is $108,900 as of March 26, 2024, but the range typically falls between $86,900 and $129,400. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Customer Service Escalation Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Escalation Manager Salary $66,870 MA March 26, 2024
25th Percentile Customer Service Escalation Manager Salary $86,900 MA March 26, 2024
50th Percentile Customer Service Escalation Manager Salary $108,900 MA March 26, 2024
75th Percentile Customer Service Escalation Manager Salary $129,400 MA March 26, 2024
90th Percentile Customer Service Escalation Manager Salary $148,064 MA March 26, 2024
25% $86,900 10% $66,870 90% $148,064 75% $129,400 $108,900 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Escalation Manager acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Manager exercises a large degree individual discretion. Requires a thorough knowledge of the products/services offered and extensive customer service skills. In addition, Customer Service Escalation Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as a Customer Service Escalation Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Escalation Manager in Massachusetts

Career Path for this job

  1. Down a level:

    Customer Service Escalation Specialist

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Escalation Manager

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    At Risk Customer Support Supervisor

    3 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Customer Service Escalation Manager

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $104,984 Date Updated March 26, 2024
Location Barnstable, MA Avg. Salary $106,084 Date Updated March 26, 2024
Location Fitchburg, MA Avg. Salary $106,685 Date Updated March 26, 2024
Location Hyannis, MA Avg. Salary $105,684 Date Updated March 26, 2024
Location Leominster, MA Avg. Salary $105,384 Date Updated March 26, 2024
Location Malden, MA Avg. Salary $112,189 Date Updated March 26, 2024
Location Methuen, MA Avg. Salary $106,885 Date Updated March 26, 2024
Location Newton, MA Avg. Salary $112,189 Date Updated March 26, 2024
Location Revere, MA Avg. Salary $112,189 Date Updated March 26, 2024
Location Weymouth, MA Avg. Salary $109,287 Date Updated March 26, 2024

View Salary Data for All Nearby Cities

New Hampshire

Customer Service Escalation Manager Salaries in Portsmouth, New Hampshire

Rhode Island

Customer Service Escalation Manager Salaries in Providence, Rhode Island

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

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