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Customer Service Escalation Manager Salary in Michigan

Customer Service Escalation Manager Salary in Michigan

How much does a Customer Service Escalation Manager make in Michigan? The average Customer Service Escalation Manager salary in Michigan is $98,800 as of March 26, 2024, but the range typically falls between $78,800 and $117,400. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Customer Service Escalation Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Escalation Manager Salary $60,591 MI March 26, 2024
25th Percentile Customer Service Escalation Manager Salary $78,800 MI March 26, 2024
50th Percentile Customer Service Escalation Manager Salary $98,800 MI March 26, 2024
75th Percentile Customer Service Escalation Manager Salary $117,400 MI March 26, 2024
90th Percentile Customer Service Escalation Manager Salary $134,334 MI March 26, 2024
25% $78,800 10% $60,591 90% $134,334 75% $117,400 $98,800 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Escalation Manager acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Manager exercises a large degree individual discretion. Requires a thorough knowledge of the products/services offered and extensive customer service skills. In addition, Customer Service Escalation Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as a Customer Service Escalation Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Escalation Manager in Michigan

Career Path for this job

  1. Down a level:

    Customer Service Escalation Specialist

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Escalation Manager

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    At Risk Customer Support Supervisor

    3 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Customer Service Escalation Manager

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Location Avg. Salary Date Updated
Location Taylor, MI Avg. Salary $100,680 Date Updated March 26, 2024
Location Acme, MI Avg. Salary $94,175 Date Updated March 26, 2024
Location Ada, MI Avg. Salary $97,077 Date Updated March 26, 2024
Location Addison, MI Avg. Salary $100,580 Date Updated March 26, 2024
Location Adrian, MI Avg. Salary $99,079 Date Updated March 26, 2024
Location Afton, MI Avg. Salary $92,974 Date Updated March 26, 2024
Location Ahmeek, MI Avg. Salary $95,176 Date Updated March 26, 2024
Location Akron, MI Avg. Salary $93,074 Date Updated March 26, 2024
Location Alanson, MI Avg. Salary $92,974 Date Updated March 26, 2024
Location Alba, MI Avg. Salary $92,974 Date Updated March 26, 2024

View Salary Data for All Nearby Cities

Indiana

Customer Service Escalation Manager Salaries in Elkhart, Indiana
Customer Service Escalation Manager Salaries in South Bend, Indiana

Minnesota

Customer Service Escalation Manager Salaries in Duluth, Minnesota

Ohio

Customer Service Escalation Manager Salaries in Toledo, Ohio

Wisconsin

Customer Service Escalation Manager Salaries in Green Bay, Wisconsin

About Michigan    Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th par....More

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