Customer Service Escalation Manager Salary in North Carolina
Customer Service Escalation Manager Salary in North Carolina
How much does a Customer Service Escalation Manager make in North Carolina? The average Customer Service Escalation Manager salary in North Carolina is $96,100 as of March 26, 2024, but the range typically falls between $76,700 and $114,200. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service Escalation Manager Salary | $59,037 | NC | March 26, 2024 |
| 25th Percentile Customer Service Escalation Manager Salary | $76,700 | NC | March 26, 2024 |
| 50th Percentile Customer Service Escalation Manager Salary | $96,100 | NC | March 26, 2024 |
| 75th Percentile Customer Service Escalation Manager Salary | $114,200 | NC | March 26, 2024 |
| 90th Percentile Customer Service Escalation Manager Salary | $130,679 | NC | March 26, 2024 |
Thomas Talent Network, LLC - Anchorage, AK
Insurance Customer Service Manager
Firefighter Insurance Services - Auburn, WA
Ardmore Home Design, Inc. - City of Industry, CA
Customer Care Manager - REMOTE
MasteryPrep - Dallas, TX
- View Average Salary for United States
-
Select State
-
Select City in NC
-
Choose Similar Job
-
Pick Related Category
- View Cost of Living in North Carolina
Job Description
The Customer Service Escalation Manager acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Manager exercises a large degree individual discretion. Requires a thorough knowledge of the products/services offered and extensive customer service skills. In addition, Customer Service Escalation Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as a Customer Service Escalation Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Search Job Openings
Career Path for this job
-
Down a level:
Customer Service Escalation Specialist
2 - 4 years experience
Bachelor's Degree -
This Job:
Customer Service Escalation Manager
4 - 7 years experience
Bachelor's Degree -
Up a level:
At Risk Customer Support Supervisor
3 + years experience
Bachelor's Degree
Are you an HR manager or compensation specialist?
Salary.com's CompAnalyst platform offers:
- Detailed skills and competency reports for specific positions
- Job and employee pricing reports
- Compensation data tools, salary structures, surveys and benchmarks.
Select a city to view specific salary and bonus information for Customer Service Escalation Manager
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Aberdeen, NC | Avg. Salary $90,272 | Date Updated March 26, 2024 |
| Location Advance, NC | Avg. Salary $93,675 | Date Updated March 26, 2024 |
| Location Ahoskie, NC | Avg. Salary $93,675 | Date Updated March 26, 2024 |
| Location Alamance, NC | Avg. Salary $93,775 | Date Updated March 26, 2024 |
| Location Albemarle, NC | Avg. Salary $94,375 | Date Updated March 26, 2024 |
| Location Albertson, NC | Avg. Salary $90,572 | Date Updated March 26, 2024 |
| Location Alexander, NC | Avg. Salary $91,973 | Date Updated March 26, 2024 |
| Location Alexis, NC | Avg. Salary $96,977 | Date Updated March 26, 2024 |
| Location Alliance, NC | Avg. Salary $90,972 | Date Updated March 26, 2024 |
| Location Almond, NC | Avg. Salary $91,072 | Date Updated March 26, 2024 |
About North Carolina
Similar Jobs
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Cyber Incident Response Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Cyber Incident Response Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Cyber Incident Response Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
| Job Title Cyber Incident Response Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
| Job Title Cyber Incident Response Specialist III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
View Salary Data for All Nearby Cities
South Carolina
Tennessee
Virginia
Level of Education
- Customer Service Escalation Manager Salaries with No Diploma
- Customer Service Escalation Manager Salaries with a High School Diploma or Technical Certificate
- Customer Service Escalation Manager Salaries with an Associate's Degree
- Customer Service Escalation Manager Salaries with a Bachelor's Degree
- Customer Service Escalation Manager Salaries with a Master's Degree or MBA
- Customer Service Escalation Manager Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Customer Service Escalation Manager Job
- Houston, TX Customer Service Escalation Manager
- Philadelphia, PA Customer Service Escalation Manager
- Los Angeles, CA Customer Service Escalation Manager
- San Diego, CA Customer Service Escalation Manager
- San Antonio, TX Customer Service Escalation Manager
- New York, NY Customer Service Escalation Manager
- Dallas, TX Customer Service Escalation Manager
- Phoenix, AZ Customer Service Escalation Manager
- San Jose, CA Customer Service Escalation Manager
- Chicago, IL Customer Service Escalation Manager
Browse All Customer Services Jobs by Salary Level
Browse Related Industries
Browse Related Job Categories With Customer Service Escalation Manager
About North Carolina North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south....More
Recently searched related titles: Executive Support Manager
Jobs with a similar salary range to Customer Service Escalation Manager : Client Liaison Manager
Salary estimation for Customer Service Escalation Manager at companies like : Pontelandolfo & Lancioni Holdings LLC, MANAGED HEALTHCARE TECHNOLOGY Inc, Union County Rescue Squad And Crewettes Inc
