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Customer Service Escalation Manager Salary in Ohio

Customer Service Escalation Manager Salary in Ohio

How much does a Customer Service Escalation Manager make in Ohio? The average Customer Service Escalation Manager salary in Ohio is $97,900 as of March 26, 2024, but the range typically falls between $78,100 and $116,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Customer Service Escalation Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Escalation Manager Salary $60,073 OH March 26, 2024
25th Percentile Customer Service Escalation Manager Salary $78,100 OH March 26, 2024
50th Percentile Customer Service Escalation Manager Salary $97,900 OH March 26, 2024
75th Percentile Customer Service Escalation Manager Salary $116,300 OH March 26, 2024
90th Percentile Customer Service Escalation Manager Salary $133,052 OH March 26, 2024
25% $78,100 10% $60,073 90% $133,052 75% $116,300 $97,900 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Escalation Manager acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Manager exercises a large degree individual discretion. Requires a thorough knowledge of the products/services offered and extensive customer service skills. In addition, Customer Service Escalation Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as a Customer Service Escalation Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Escalation Manager in Ohio

Career Path for this job

  1. Down a level:

    Customer Service Escalation Specialist

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Escalation Manager

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    At Risk Customer Support Supervisor

    3 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Customer Service Escalation Manager

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Location Avg. Salary Date Updated
Location Chillicothe, OH Avg. Salary $92,574 Date Updated March 26, 2024
Location Lakewood, OH Avg. Salary $98,278 Date Updated March 26, 2024
Location Portsmouth, OH Avg. Salary $91,373 Date Updated March 26, 2024
Location Aberdeen, OH Avg. Salary $90,772 Date Updated March 26, 2024
Location Ada, OH Avg. Salary $94,075 Date Updated March 26, 2024
Location Adamsville, OH Avg. Salary $93,074 Date Updated March 26, 2024
Location Addyston, OH Avg. Salary $97,778 Date Updated March 26, 2024
Location Adelphi, OH Avg. Salary $92,373 Date Updated March 26, 2024
Location Adena, OH Avg. Salary $93,474 Date Updated March 26, 2024
Location Akron, OH Avg. Salary $96,577 Date Updated March 26, 2024

View Salary Data for All Nearby Cities

Indiana

Customer Service Escalation Manager Salaries in Fort Wayne, Indiana

West Virginia

Customer Service Escalation Manager Salaries in Huntington, West Virginia
Customer Service Escalation Manager Salaries in Parkersburg, West Virginia

About Ohio    Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, th....More

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