How much does an Customer Service Escalation Specialist make in the United States? The average Customer Service Escalation Specialist salary in the United States is $49,600 as of July 27, 2020, but the range typically falls between $43,700 and $57,000. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

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25% $43,700 10% $38,328 90% $63,737 75% $57,000 $49,600 50%(Median)
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Job Description

The Customer Service Escalation Specialist coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Specialist requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. In addition, Customer Service Escalation Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Escalation Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Customer Service Escalation Specialist typically requires 2 to 4 years of related experience. (Copyright 2020

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Escalation Specialist in the United States. The base salary for Customer Service Escalation Specialist ranges from $43,700 to $57,000 with the average base salary of $49,600. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,200 to $59,700 with the average total cash compensation of $51,300.
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Salary estimation for Customer Service Escalation Specialist at companies like : AXIM BIOTECHNOLOGIES, INC., CEL SCI CORP, MANNATECH INC