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Customer Service Representative Coach II Salary in Massachusetts

Customer Service Representative Coach II Salary in Massachusetts

How much does a Customer Service Representative Coach II make in Massachusetts? The average Customer Service Representative Coach II salary in Massachusetts is $61,400 as of March 26, 2024, but the range typically falls between $53,070 and $72,580. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Customer Service Representative Coach II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Representative Coach II Salary $45,486 MA March 26, 2024
25th Percentile Customer Service Representative Coach II Salary $53,070 MA March 26, 2024
50th Percentile Customer Service Representative Coach II Salary $61,400 MA March 26, 2024
75th Percentile Customer Service Representative Coach II Salary $72,580 MA March 26, 2024
90th Percentile Customer Service Representative Coach II Salary $82,759 MA March 26, 2024
25% $53,070 10% $45,486 90% $82,759 75% $72,580 $61,400 50%(Median) Didn’t find job title? Click
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Check out Customer Service Representative Coach II Job Openings in Massachusetts

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Job Description

The Customer Service Representative Coach II provides updates and details on new products, features, and service offerings. Delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Representative Coach II instructs staff on service level standards, system tools, and policies and procedures. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Representative Coach II provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Representative Coach II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Representative Coach II typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Representative Coach II in Massachusetts

Career Path for this job

  1. Down a level:

    Customer Service Representative Coach I

    0 - 2 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Representative Coach II

    2 - 4 years experience
    Bachelor's Degree

  3. Up a level:

    Customer Service Representative Coach III

    4 - 7 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Customer Service Representative Coach II

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $59,196 Date Updated March 26, 2024
Location Barnstable, MA Avg. Salary $59,817 Date Updated March 26, 2024
Location Fitchburg, MA Avg. Salary $60,155 Date Updated March 26, 2024
Location Hyannis, MA Avg. Salary $59,591 Date Updated March 26, 2024
Location Leominster, MA Avg. Salary $59,422 Date Updated March 26, 2024
Location Malden, MA Avg. Salary $63,259 Date Updated March 26, 2024
Location Methuen, MA Avg. Salary $60,268 Date Updated March 26, 2024
Location Newton, MA Avg. Salary $63,259 Date Updated March 26, 2024
Location Revere, MA Avg. Salary $63,259 Date Updated March 26, 2024
Location Weymouth, MA Avg. Salary $61,622 Date Updated March 26, 2024

View Salary Data for All Nearby Cities

New Hampshire

Customer Service Representative Coach II Salaries in Portsmouth, New Hampshire

Rhode Island

Customer Service Representative Coach II Salaries in Providence, Rhode Island

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

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