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How much does a Customer Service/Retention Supervisor make in the United States? The average Customer Service/Retention Supervisor salary in the United States is $61,340 as of February 26, 2024, but the range typically falls between $53,890 and $73,560. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Customer Service/Retention Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service/Retention Supervisor Salary $47,107 US February 26, 2024
25th Percentile Customer Service/Retention Supervisor Salary $53,890 US February 26, 2024
50th Percentile Customer Service/Retention Supervisor Salary $61,340 US February 26, 2024
75th Percentile Customer Service/Retention Supervisor Salary $73,560 US February 26, 2024
90th Percentile Customer Service/Retention Supervisor Salary $84,686 US February 26, 2024
25% $53,890 10% $47,107 90% $84,686 75% $73,560 $61,340 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service/Retention Supervisor addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Supervisor may require a bachelor's degree in area of specialty. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Supervisor typically reports to a supervisor or manager. The Customer Service/Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Customer Service/Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Average Base Salary

Core compensation

 
 
 
53890
73560
61340

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
59380
85250
70250
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service/Retention Supervisor in the United States. The base salary for Customer Service/Retention Supervisor ranges from $53,890 to $73,560 with the average base salary of $61,340. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,380 to $85,250 with the average total cash compensation of $70,250.
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53890
73560

 

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Salary estimation for Customer Service/Retention Supervisor at companies like : 2739 Bruxelles St, Fleet Line Insurance, Moon Holdings LLC

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