How much does a Customer Service/Retention Supervisor make in the United States? The average Customer Service/Retention Supervisor salary in the United States is $61,340 as of February 26, 2024, but the range typically falls between $53,890 and $73,560. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service/Retention Supervisor Salary | $47,107 | US | February 26, 2024 |
25th Percentile Customer Service/Retention Supervisor Salary | $53,890 | US | February 26, 2024 |
50th Percentile Customer Service/Retention Supervisor Salary | $61,340 | US | February 26, 2024 |
75th Percentile Customer Service/Retention Supervisor Salary | $73,560 | US | February 26, 2024 |
90th Percentile Customer Service/Retention Supervisor Salary | $84,686 | US | February 26, 2024 |
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The Customer Service/Retention Supervisor addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Supervisor may require a bachelor's degree in area of specialty. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Supervisor typically reports to a supervisor or manager. The Customer Service/Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Customer Service/Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 + years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Experience Analyst | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Insights Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Retention Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Retention Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Retention Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
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Salary estimation for Customer Service/Retention Supervisor at companies like : 2739 Bruxelles St, Fleet Line Insurance, Moon Holdings LLC