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Customer Service Trainer I - Call Center Salary in Massachusetts

Customer Service Trainer I - Call Center Salary in Massachusetts

How much does a Customer Service Trainer I - Call Center make in Massachusetts? The average Customer Service Trainer I - Call Center salary in Massachusetts is $57,650 as of March 26, 2024, but the range typically falls between $49,410 and $68,510. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Customer Service Trainer I - Call Center Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Trainer I - Call Center Salary $41,908 MA March 26, 2024
25th Percentile Customer Service Trainer I - Call Center Salary $49,410 MA March 26, 2024
50th Percentile Customer Service Trainer I - Call Center Salary $57,650 MA March 26, 2024
75th Percentile Customer Service Trainer I - Call Center Salary $68,510 MA March 26, 2024
90th Percentile Customer Service Trainer I - Call Center Salary $78,397 MA March 26, 2024
25% $49,410 10% $41,908 90% $78,397 75% $68,510 $57,650 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Trainer I - Call Center provides updates and details on new products, features, and service offerings. Delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Trainer I - Call Center instructs staff on service level standards, system tools, and policies and procedures. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Trainer I - Call Center provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Trainer I - Call Center work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Customer Service Trainer I - Call Center typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Trainer I - Call Center in Massachusetts

Career Path for this job

  1. This Job:

    Customer Service Trainer I - Call Center

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    Customer Service Representative Coach II

    2 - 4 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Customer Service Trainer I - Call Center

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $55,583 Date Updated March 26, 2024
Location Barnstable, MA Avg. Salary $56,166 Date Updated March 26, 2024
Location Fitchburg, MA Avg. Salary $56,483 Date Updated March 26, 2024
Location Hyannis, MA Avg. Salary $55,954 Date Updated March 26, 2024
Location Leominster, MA Avg. Salary $55,795 Date Updated March 26, 2024
Location Malden, MA Avg. Salary $59,398 Date Updated March 26, 2024
Location Methuen, MA Avg. Salary $56,589 Date Updated March 26, 2024
Location Newton, MA Avg. Salary $59,398 Date Updated March 26, 2024
Location Revere, MA Avg. Salary $59,398 Date Updated March 26, 2024
Location Weymouth, MA Avg. Salary $57,861 Date Updated March 26, 2024

View Salary Data for All Nearby Cities

New Hampshire

Customer Service Trainer I - Call Center Salaries in Portsmouth, New Hampshire

Rhode Island

Customer Service Trainer I - Call Center Salaries in Providence, Rhode Island

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

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