How much does a Customer Service Training Manager - Call Center make in Idaho? The average Customer Service Training Manager - Call Center salary in Idaho is $91,220 as of February 26, 2024, but the range typically falls between $75,500 and $105,550. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Training Manager - Call Center Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Training Manager - Call Center Salary $61,188 ID February 26, 2024
25th Percentile Customer Service Training Manager - Call Center Salary $75,500 ID February 26, 2024
50th Percentile Customer Service Training Manager - Call Center Salary $91,220 ID February 26, 2024
75th Percentile Customer Service Training Manager - Call Center Salary $105,550 ID February 26, 2024
90th Percentile Customer Service Training Manager - Call Center Salary $118,597 ID February 26, 2024
25% $75,500 10% $61,188 90% $118,597 75% $105,550 $91,220 50%(Median) Didn’t find job title? Click
Change Search Criteria

Job Description

The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Training Manager - Call Center assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager - Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Customer Service Training Manager - Call Center typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Employers: Job Description Management Tool

Job Openings for Customer Service Training Manager - Call Center in Idaho

Career Path for this job

  1. Down a level:

    Customer Service Coaching and Training Supervisor

    3 - 5 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Training Manager - Call Center

    5 + years experience
    Bachelor's Degree

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Select a city to view specific salary and bonus information for Customer Service Training Manager - Call Center

Loading results...
Location Avg. Salary Date Updated
Location Aberdeen, ID Avg. Salary $83,899 Date Updated February 26, 2024
Location Ahsahka, ID Avg. Salary $95,924 Date Updated February 26, 2024
Location Albion, ID Avg. Salary $83,801 Date Updated February 26, 2024
Location Almo, ID Avg. Salary $83,801 Date Updated February 26, 2024
Location American Falls, ID Avg. Salary $83,899 Date Updated February 26, 2024
Location Arbon, ID Avg. Salary $83,899 Date Updated February 26, 2024
Location Arco, ID Avg. Salary $85,867 Date Updated February 26, 2024
Location Arimo, ID Avg. Salary $83,899 Date Updated February 26, 2024
Location Ashton, ID Avg. Salary $99,392 Date Updated February 26, 2024
Location Athol, ID Avg. Salary $95,924 Date Updated February 26, 2024

Jobs with a similar salary range to Customer Service Training Manager - Call Center : Submarine Officer

lower level job