How much does a Customer Service Training Manager - Call Center make in West Virginia? The average Customer Service Training Manager - Call Center salary in West Virginia is $88,470 as of February 26, 2024, but the range typically falls between $73,220 and $102,370. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Training Manager - Call Center Salary | $59,336 | WV | February 26, 2024 |
25th Percentile Customer Service Training Manager - Call Center Salary | $73,220 | WV | February 26, 2024 |
50th Percentile Customer Service Training Manager - Call Center Salary | $88,470 | WV | February 26, 2024 |
75th Percentile Customer Service Training Manager - Call Center Salary | $102,370 | WV | February 26, 2024 |
90th Percentile Customer Service Training Manager - Call Center Salary | $115,025 | WV | February 26, 2024 |
Medstar Transportation - Bothell, WA
Bay Federal Credit Union - Capitola, CA
Customer Service Representative
JEGS Performance - Columbus, OH
Customer Service Representative
Medical Transportation Management - Eugene, OR
The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Training Manager - Call Center assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager - Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Customer Service Training Manager - Call Center typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Weirton, WV | Avg. Salary $95,776 | Date Updated February 26, 2024 |
Location Wheeling, WV | Avg. Salary $96,180 | Date Updated February 26, 2024 |
Location Accoville, WV | Avg. Salary $88,703 | Date Updated February 26, 2024 |
Location Adrian, WV | Avg. Salary $86,454 | Date Updated February 26, 2024 |
Location Advent, WV | Avg. Salary $89,018 | Date Updated February 26, 2024 |
Location Albright, WV | Avg. Salary $93,164 | Date Updated February 26, 2024 |
Location Alderson, WV | Avg. Salary $90,237 | Date Updated February 26, 2024 |
Location Alkol, WV | Avg. Salary $88,002 | Date Updated February 26, 2024 |
Location Allen Junction, WV | Avg. Salary $88,703 | Date Updated February 26, 2024 |
Location Alloy, WV | Avg. Salary $88,703 | Date Updated February 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
About West Virginia West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part o....More
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