How much does a Customer Service Training Manager - Call Center make in West Virginia? The average Customer Service Training Manager - Call Center salary in West Virginia is $88,470 as of February 26, 2024, but the range typically falls between $73,220 and $102,370. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Training Manager - Call Center Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Training Manager - Call Center Salary $59,336 WV February 26, 2024
25th Percentile Customer Service Training Manager - Call Center Salary $73,220 WV February 26, 2024
50th Percentile Customer Service Training Manager - Call Center Salary $88,470 WV February 26, 2024
75th Percentile Customer Service Training Manager - Call Center Salary $102,370 WV February 26, 2024
90th Percentile Customer Service Training Manager - Call Center Salary $115,025 WV February 26, 2024
25% $73,220 10% $59,336 90% $115,025 75% $102,370 $88,470 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Training Manager - Call Center assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager - Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Customer Service Training Manager - Call Center typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Training Manager - Call Center in West Virginia

Career Path for this job

  1. Down a level:

    Customer Service Coaching and Training Supervisor

    3 - 5 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Training Manager - Call Center

    5 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Customer Service Training Manager - Call Center

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Location Avg. Salary Date Updated
Location Weirton, WV Avg. Salary $95,776 Date Updated February 26, 2024
Location Wheeling, WV Avg. Salary $96,180 Date Updated February 26, 2024
Location Accoville, WV Avg. Salary $88,703 Date Updated February 26, 2024
Location Adrian, WV Avg. Salary $86,454 Date Updated February 26, 2024
Location Advent, WV Avg. Salary $89,018 Date Updated February 26, 2024
Location Albright, WV Avg. Salary $93,164 Date Updated February 26, 2024
Location Alderson, WV Avg. Salary $90,237 Date Updated February 26, 2024
Location Alkol, WV Avg. Salary $88,002 Date Updated February 26, 2024
Location Allen Junction, WV Avg. Salary $88,703 Date Updated February 26, 2024
Location Alloy, WV Avg. Salary $88,703 Date Updated February 26, 2024

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