How much does a Contact Center Representative I - Outbound make in the United States? The average Contact Center Representative I - Outbound salary in the United States is $37,725 as of February 26, 2024, but the range typically falls between $32,076 and $42,883. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative I - Outbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative I - Outbound Salary $26,933 US February 26, 2024
25th Percentile Contact Center Representative I - Outbound Salary $32,076 US February 26, 2024
50th Percentile Contact Center Representative I - Outbound Salary $37,725 US February 26, 2024
75th Percentile Contact Center Representative I - Outbound Salary $42,883 US February 26, 2024
90th Percentile Contact Center Representative I - Outbound Salary $47,580 US February 26, 2024
25% $32,076 10% $26,933 90% $47,580 75% $42,883 $37,725 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative I - Outbound jobs in Ashburn, Virginia

Outbound Call Center Representative

Work With Your Handz - Charlottesville, VA

Contact Center Specialist I

Argent Federal Credit Union - Chester, VA

What skills does a Contact Center Representative I - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

customer contact: Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.

3.

Data entry: Transcribing information into an electronic medium such as a computer or other electronic device.

Customer Service 67.88%
customer contact 4.79%
Data entry 3.01%
Others 24.32%

Job Description for Contact Center Representative I - Outbound

Contact Center Representative I - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative I - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative I - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description

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Career Path for Contact Center Representative I - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative I - Outbound, the upper level is Contact Center Representative II - Outbound and then progresses to Outbound Contact Center Supervisor.

Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Contact Center Representative I - Outbound salary varies from city to city. Compared with national average salary of Contact Center Representative I - Outbound, the highest Contact Center Representative I - Outbound salary is in San Francisco, CA, where the Contact Center Representative I - Outbound salary is 25.0% above. The lowest Contact Center Representative I - Outbound salary is in Miami, FL, where the Contact Center Representative I - Outbound salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Contact Center Representative I - Outbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
32076
42883
37725

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
36267
48562
40657
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative I - Outbound in the United States. The base salary for Contact Center Representative I - Outbound ranges from $32,076 to $42,883 with the average base salary of $37,725. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $36,267 to $48,562 with the average total cash compensation of $40,657.
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32076
42883

 

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Skills associated with Contact Center Representative I - Outbound: VoIP Software, Service Operations, Product Promotion, Customer Relationship Management (CRM) software ...More

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Contact Center Representative I - Outbound Salary in United States
Contact Center Representative I - Outbound Salary Graph, Regional Distribution and Summary