How much does a Head of Technical Customer Support make in the United States? The average Head of Technical Customer Support salary in the United States is $232,100 as of February 26, 2024, but the range typically falls between $196,100 and $276,400. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Head of Technical Customer Support Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Head of Technical Customer Support Salary $163,324 US February 26, 2024
25th Percentile Head of Technical Customer Support Salary $196,100 US February 26, 2024
50th Percentile Head of Technical Customer Support Salary $232,100 US February 26, 2024
75th Percentile Head of Technical Customer Support Salary $276,400 US February 26, 2024
90th Percentile Head of Technical Customer Support Salary $316,733 US February 26, 2024
25% $196,100 10% $163,324 90% $316,733 75% $276,400 $232,100 50%(Median) Didn’t find job title? Click
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Job Description

The Head of Technical Customer Support is responsible for the overall satisfaction of customers. Plans and directs all aspects of an organization's technical customer support policies, objectives, and initiatives. Being a Head of Technical Customer Support requires a bachelor's degree. Coordinates with directors in establishing direction and initiatives for the department, and ensures those align with greater organizational direction and objectives. In addition, Head of Technical Customer Support typically reports to top management. The Head of Technical Customer Support manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Working as a Head of Technical Customer Support typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Career Path for this job

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    Technical Client Service Director


    Bachelor's Degree

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    Head of Technical Customer Support


    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
196100
276400
232100

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
229000
370800
279200
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Head of Technical Customer Support in the United States. The base salary for Head of Technical Customer Support ranges from $196,100 to $276,400 with the average base salary of $232,100. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $229,000 to $370,800 with the average total cash compensation of $279,200.
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196100
276400

 

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