Hourly Wage for Health Plan Member Support Senior Representative Salary in the United States

The Health Plan Member Support Senior Representative is responsible for receiving, responding to, and directing member phone calls and written requests. Addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Being a Health Plan Member Support Senior Representative maintains confidentiality per HIPAA guidelines. Provides available information upon request and researches or escalates issues as appropriate. In addition, Health Plan Member Support Senior Representative requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Health Plan Member Support Senior Representative has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as a Health Plan Member Support Senior Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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