As of December 01, 2024, the average annual pay of Help Desk Technician III in Albany, NY is $69,300. While Salary.com is seeing that Help Desk Technician III salary in Albany, NY can go up to $84,201 or down to $56,691, but most earn between $62,700 and $77,100. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Technician III in the United States.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $77,100 | $6,425 | $1,483 | $37 |
| Average | $69,300 | $5,775 | $1,333 | $33 |
| 25th Percentile | $62,700 | $5,225 | $1,206 | $30 |
An entry-level Help Desk Technician III with under 1 year experience makes about $66,370. With less than 2 years of experience, a mid-level Help Desk Technician III makes around $66,863. After 2-4 years, the Help Desk Technician III pay rises to about $68,635. Those senior Help Desk Technician III with 5-8 years of experience earn roughly $72,316, and those Help Desk Technician III having 8 years or more experience are expected to earn about $73,872 on average.
| Levels | Salary |
|---|---|
| Entry Level Help Desk Technician III | $66,370 |
| Intermediate Level Help Desk Technician III | $66,863 |
| Senior Level Help Desk Technician III | $68,635 |
| Specialist Level Help Desk Technician III | $72,316 |
| Expert Level Help Desk Technician III | $73,872 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 1% |
| Top Level | 4% |
| Experienced | 7% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Desktop Support: Desktop support is a type of technical support where a technician is called to fix a desktop system, or its supporting hardware, software in an organization or at a designated field site.
| Skill | Salary | Demand |
|---|---|---|
|
Project Management
|
$76,230 |
10%
|
|
Leadership
|
$74,151 |
7%
|
|
Analysis
|
$74,151 |
7%
|
|
Collaboration
|
$72,765 |
5%
|
|
Innovation
|
$72,765 |
5%
|
|
Integrity
|
$72,072 |
4%
|
