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How much does a Help Desk Tier 1 Specialist make in Maryland? The average Help Desk Tier 1 Specialist salary in Maryland is $50,840 as of February 26, 2024, but the range typically falls between $45,860 and $56,360. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Help Desk Tier 1 Specialist Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Tier 1 Specialist Salary $41,326 MD February 26, 2024
25th Percentile Help Desk Tier 1 Specialist Salary $45,860 MD February 26, 2024
50th Percentile Help Desk Tier 1 Specialist Salary $50,840 MD February 26, 2024
75th Percentile Help Desk Tier 1 Specialist Salary $56,360 MD February 26, 2024
90th Percentile Help Desk Tier 1 Specialist Salary $61,386 MD February 26, 2024
25% $45,860 10% $41,326 90% $61,386 75% $56,360 $50,840 50%(Median) Didn’t find job title? Click
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Job Description

The Help Desk Tier 1 Specialist identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Tier 1 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 1 Specialist may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typically reports to a supervisor. Being a Help Desk Tier 1 Specialist possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Job Openings for Help Desk Tier 1 Specialist in Maryland

Career Path for this job

  1. This Job:

    Help Desk Tier 1 Specialist

    0 - 1 years experience
    Associate's Degree

  2. Up a level:

    Help Desk Technician II

    1 - 3 years experience
    Associate's Degree

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Select a city to view specific salary and bonus information for Help Desk Tier 1 Specialist

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Location Avg. Salary Date Updated
Location Dundalk, MD Avg. Salary $50,685 Date Updated February 26, 2024
Location Abell, MD Avg. Salary $54,639 Date Updated February 26, 2024
Location Aberdeen, MD Avg. Salary $49,771 Date Updated February 26, 2024
Location Aberdeen Proving Ground, MD Avg. Salary $50,050 Date Updated February 26, 2024
Location Abingdon, MD Avg. Salary $49,769 Date Updated February 26, 2024
Location Accident, MD Avg. Salary $45,242 Date Updated February 26, 2024
Location Accokeek, MD Avg. Salary $54,787 Date Updated February 26, 2024
Location Adamstown, MD Avg. Salary $53,589 Date Updated February 26, 2024
Location Allen, MD Avg. Salary $52,416 Date Updated February 26, 2024
Location Andrews Air Force Base, MD Avg. Salary $54,869 Date Updated February 26, 2024

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