Inbound Call Center Manager Salary in Massachusetts
Inbound Call Center Manager Salary in Massachusetts
How much does an Inbound Call Center Manager make in Massachusetts? The average Inbound Call Center Manager salary in Massachusetts is $101,600 as of March 26, 2024, but the range typically falls between $87,700 and $118,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Inbound Call Center Manager Salary | $75,045 | MA | March 26, 2024 |
| 25th Percentile Inbound Call Center Manager Salary | $87,700 | MA | March 26, 2024 |
| 50th Percentile Inbound Call Center Manager Salary | $101,600 | MA | March 26, 2024 |
| 75th Percentile Inbound Call Center Manager Salary | $118,500 | MA | March 26, 2024 |
| 90th Percentile Inbound Call Center Manager Salary | $133,887 | MA | March 26, 2024 |
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Job Description
The Inbound Call Center Manager implements and reviews contact center inbound policies and procedures. Manages and directs all aspects of inbound contact center operations. Being an Inbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Develops and monitors quotas for service volume and timeliness. In addition, Inbound Call Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Inbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Inbound Call Center Supervisor, Sr.
3 - 5 years experience
Bachelor's Degree -
This Job:
Inbound Call Center Manager
5 + years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Inbound Call Center Manager
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Attleboro, MA | Avg. Salary $97,892 | Date Updated March 26, 2024 |
| Location Barnstable, MA | Avg. Salary $98,919 | Date Updated March 26, 2024 |
| Location Fitchburg, MA | Avg. Salary $99,479 | Date Updated March 26, 2024 |
| Location Hyannis, MA | Avg. Salary $98,545 | Date Updated March 26, 2024 |
| Location Leominster, MA | Avg. Salary $98,265 | Date Updated March 26, 2024 |
| Location Malden, MA | Avg. Salary $104,611 | Date Updated March 26, 2024 |
| Location Methuen, MA | Avg. Salary $99,665 | Date Updated March 26, 2024 |
| Location Newton, MA | Avg. Salary $104,611 | Date Updated March 26, 2024 |
| Location Revere, MA | Avg. Salary $104,611 | Date Updated March 26, 2024 |
| Location Weymouth, MA | Avg. Salary $101,905 | Date Updated March 26, 2024 |
About Massachusetts
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Level of Education
- Inbound Call Center Manager Salaries with a High School Diploma or Technical Certificate
- Inbound Call Center Manager Salaries with an Associate's Degree
- Inbound Call Center Manager Salaries with a Bachelor's Degree
- Inbound Call Center Manager Salaries with a Master's Degree or MBA
- Inbound Call Center Manager Salaries with a JD, MD, PhD or Equivalent
Inbound Call Center Manager Salary by Global Country
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About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
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