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How much does an Inbound Call Center Supervisor make in Florence, AL? The average Inbound Call Center Supervisor salary in Florence, AL is $51,300 as of February 26, 2024, but the range typically falls between $44,900 and $59,600. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Inbound Call Center Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Inbound Call Center Supervisor Salary $39,073 Florence,AL February 26, 2024
25th Percentile Inbound Call Center Supervisor Salary $44,900 Florence,AL February 26, 2024
50th Percentile Inbound Call Center Supervisor Salary $51,300 Florence,AL February 26, 2024
75th Percentile Inbound Call Center Supervisor Salary $59,600 Florence,AL February 26, 2024
90th Percentile Inbound Call Center Supervisor Salary $67,157 Florence,AL February 26, 2024
25% $44,900 10% $39,073 90% $67,157 75% $59,600 $51,300 50%(Median) Didn’t find job title? Click
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Job Description

The Inbound Call Center Supervisor monitors metrics and targets for service volume, sales, and timeliness. Supervises inbound contact center agents and operations focusing on selling products or services. Being an Inbound Call Center Supervisor implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Inbound Call Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Call Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Inbound Call Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Job Openings for Inbound Call Center Supervisor in Florence, AL

Career Path for this job

  1. This Job:

    Inbound Call Center Supervisor

    3 + years experience
    Bachelor's Degree

  2. Up a level:

    Inbound Call Center Supervisor, Sr.

    3 - 5 years experience
    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
44900
59600
51300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46800
64700
55200
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Inbound Call Center Supervisor in Florence, AL. The base salary for Inbound Call Center Supervisor ranges from $44,900 to $59,600 with the average base salary of $51,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,800 to $64,700 with the average total cash compensation of $55,200.
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44900
59600

 

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About Florence, Alabama    Florence is a city in, and the county seat of, Lauderdale County, Alabama, United States, in the state's northwest corner. According to the 2010 censu....More

Florence, Alabama  area prices were up 1.3% from a year ago    View the Cost of Living in Florence, Alabama

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