How much does an Inbound Call Center Supervisor make in Massachusetts? The average Inbound Call Center Supervisor salary in Massachusetts is $64,800 as of March 26, 2024, but the range typically falls between $56,800 and $75,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Inbound Call Center Supervisor Salary | $49,516 | MA | March 26, 2024 |
25th Percentile Inbound Call Center Supervisor Salary | $56,800 | MA | March 26, 2024 |
50th Percentile Inbound Call Center Supervisor Salary | $64,800 | MA | March 26, 2024 |
75th Percentile Inbound Call Center Supervisor Salary | $75,300 | MA | March 26, 2024 |
90th Percentile Inbound Call Center Supervisor Salary | $84,860 | MA | March 26, 2024 |
AUTOMOBILE PROTECTION CORPORATION - Dallas, TX
Manager, Customer Service (Call Center)
Call the Car - Diamond Bar, CA
Dasher - Harrisburg, PA
Inbound Call Center Representative
Silver Rock Enterprises Inc. - Kingman, AZ
The Inbound Call Center Supervisor monitors metrics and targets for service volume, sales, and timeliness. Supervises inbound contact center agents and operations focusing on selling products or services. Being an Inbound Call Center Supervisor implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Inbound Call Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Call Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Inbound Call Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $62,450 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $63,105 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $63,462 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $62,867 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $62,688 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $66,736 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $63,581 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $66,736 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $66,736 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $65,010 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
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