Inbound Call Center Supervisor Salary in Pittsburgh, Pennsylvania
Inbound Call Center Supervisor Salary in Pittsburgh, PA
How much does an Inbound Call Center Supervisor make in Pittsburgh, PA? The average Inbound Call Center Supervisor salary in Pittsburgh, PA is $58,700 as of March 26, 2024, but the range typically falls between $51,400 and $68,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Inbound Call Center Supervisor Salary | $44,754 | Pittsburgh,PA | March 26, 2024 |
| 25th Percentile Inbound Call Center Supervisor Salary | $51,400 | Pittsburgh,PA | March 26, 2024 |
| 50th Percentile Inbound Call Center Supervisor Salary | $58,700 | Pittsburgh,PA | March 26, 2024 |
| 75th Percentile Inbound Call Center Supervisor Salary | $68,200 | Pittsburgh,PA | March 26, 2024 |
| 90th Percentile Inbound Call Center Supervisor Salary | $76,849 | Pittsburgh,PA | March 26, 2024 |
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Job Description
The Inbound Call Center Supervisor monitors metrics and targets for service volume, sales, and timeliness. Supervises inbound contact center agents and operations focusing on selling products or services. Being an Inbound Call Center Supervisor implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Inbound Call Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Call Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Inbound Call Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
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This Job:
Inbound Call Center Supervisor
3 + years experience
Bachelor's Degree -
Up a level:
Inbound Call Center Supervisor, Sr.
3 - 5 years experience
Bachelor's Degree
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About Pittsburgh, Pennsylvania
Similar Jobs
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Level of Education
- Inbound Call Center Supervisor Salaries with a High School Diploma or Technical Certificate
- Inbound Call Center Supervisor Salaries with an Associate's Degree
- Inbound Call Center Supervisor Salaries with a Bachelor's Degree
- Inbound Call Center Supervisor Salaries with a Master's Degree or MBA
- Inbound Call Center Supervisor Salaries with a JD, MD, PhD or Equivalent
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About Pittsburgh, Pennsylvania Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As....More
Pittsburgh, Pennsylvania area prices were up 1.9% from a year ago View the Cost of Living in Pittsburgh, Pennsylvania
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