How much does an Inbound Call Center Supervisor I make in Wilmington, NC? The average Inbound Call Center Supervisor I salary in Wilmington, NC is $41,600 as of June 27, 2019, but the range typically falls between $34,800 and $49,500. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
About Wilmington, North Carolina Wilmington is a port city and the county seat of New Hanover County in coastal southeastern North Carolina, United States. With a population of 119,04....More
Wilmington, North Carolina area prices were up 1.5% from a year ago View the Cost of Living in Wilmington, North Carolina
The Inbound Call Center Supervisor I is responsible for the daily activity of contact center policies and procedures. Supervises contact center representatives who get contacted by customers or potential customers. Being an Inbound Call Center Supervisor I may assist with monitoring interactions or perform data collection and some analysis. Ensures quotas for service volume and timeliness are met. In addition, Inbound Call Center Supervisor I may require a bachelor's degree of specialty or its equivalent. Typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2019 Salary.com)
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Includes base and annual incentives