Inbound Customer Support and Service Agent II Salary in the United States
Inbound Customer Support and Service Agent II Salary
How much does a Inbound Customer Support and Service Agent II make in the United States? The average Inbound Customer Support and Service Agent II salary in the United States is $40,590 as of March 26, 2024, but the range typically falls between $35,890 and $47,090. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Inbound Customer Support and Service Agent II Salary | $31,611 | US | March 26, 2024 |
| 25th Percentile Inbound Customer Support and Service Agent II Salary | $35,890 | US | March 26, 2024 |
| 50th Percentile Inbound Customer Support and Service Agent II Salary | $40,590 | US | March 26, 2024 |
| 75th Percentile Inbound Customer Support and Service Agent II Salary | $47,090 | US | March 26, 2024 |
| 90th Percentile Inbound Customer Support and Service Agent II Salary | $53,008 | US | March 26, 2024 |
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Job Description
The Inbound Customer Support and Service Agent II performs call logging and routine tasks to fulfill caller requests. Answers incoming customer calls inquiring about products with a focus on selling products or services. Being an Inbound Customer Support and Service Agent II enters orders and assists the customer with the purchase by suggesting appropriate products. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. In addition, Inbound Customer Support and Service Agent II may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Being an Inbound Customer Support and Service Agent II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as an Inbound Customer Support and Service Agent II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Representative I - Inbound
0 - 1 years experience
High School Diploma or Technical Certificate -
This Job:
Inbound Customer Support and Service Agent II
1 - 3 years experience
High School Diploma or Technical Certificate -
Up a level:
Call Center Representative III - Inbound
3 - 5 years experience
High School Diploma or Technical Certificate
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Similar Jobs
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Level of Education
- Inbound Customer Support and Service Agent II Salaries with a High School Diploma or Technical Certificate
- Inbound Customer Support and Service Agent II Salaries with an Associate's Degree
- Inbound Customer Support and Service Agent II Salaries with a Bachelor's Degree
- Inbound Customer Support and Service Agent II Salaries with a Master's Degree or MBA
- Inbound Customer Support and Service Agent II Salaries with a JD, MD, PhD or Equivalent
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