Inbound/Outbound Sales Team Leader Salary in Massachusetts

The Inbound/Outbound Sales Team Leader monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Being an Inbound/Outbound Sales Team Leader ensures that routine service requests are processed or redirected correctly. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. In addition, Inbound/Outbound Sales Team Leader responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Inbound/Outbound Sales Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Inbound/Outbound Sales Team Leader typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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