upper level job

How much does an User Support Help Desk Manager make in South Carolina? The average User Support Help Desk Manager salary in South Carolina is $106,850 as of February 26, 2024, but the range typically falls between $94,390 and $120,650. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

User Support Help Desk Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile User Support Help Desk Manager Salary $83,046 SC February 26, 2024
25th Percentile User Support Help Desk Manager Salary $94,390 SC February 26, 2024
50th Percentile User Support Help Desk Manager Salary $106,850 SC February 26, 2024
75th Percentile User Support Help Desk Manager Salary $120,650 SC February 26, 2024
90th Percentile User Support Help Desk Manager Salary $133,214 SC February 26, 2024
25% $94,390 10% $83,046 90% $133,214 75% $120,650 $106,850 50%(Median) Didn’t find job title? Click
Change Search Criteria

Job Description

The User Support Help Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of a technical help desk. Being an User Support Help Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. In addition, User Support Help Desk Manager develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The User Support Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an User Support Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Employers: Job Description Management Tool

Job Openings for User Support Help Desk Manager in South Carolina

Career Path for this job

  1. Down a level:

    IT Help Desk Senior Supervisor

    3 - 5 years experience
    Bachelor's Degree

  2. This Job:

    User Support Help Desk Manager

    5 + years experience
    Bachelor's Degree

  3. Up a level:

    IT Help Desk Senior Manager


    Bachelor's Degree

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Select a city to view specific salary and bonus information for User Support Help Desk Manager

Loading results...
Location Avg. Salary Date Updated
Location Goose Creek, SC Avg. Salary $107,313 Date Updated February 26, 2024
Location Abbeville, SC Avg. Salary $106,142 Date Updated February 26, 2024
Location Adams Run, SC Avg. Salary $106,785 Date Updated February 26, 2024
Location Aiken, SC Avg. Salary $105,588 Date Updated February 26, 2024
Location Alcolu, SC Avg. Salary $101,197 Date Updated February 26, 2024
Location Allendale, SC Avg. Salary $105,113 Date Updated February 26, 2024
Location Anderson, SC Avg. Salary $106,097 Date Updated February 26, 2024
Location Andrews, SC Avg. Salary $102,768 Date Updated February 26, 2024
Location Arcadia, SC Avg. Salary $106,369 Date Updated February 26, 2024
Location Awendaw, SC Avg. Salary $106,679 Date Updated February 26, 2024

Jobs with a similar salary range to User Support Help Desk Manager : Reception Manager, It Helpdesk Administrator, Itsm Manager

lower level job