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How much does an User Support Help Desk Manager make in Tennessee? The average User Support Help Desk Manager salary in Tennessee is $104,040 as of February 26, 2024, but the range typically falls between $91,910 and $117,480. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

User Support Help Desk Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile User Support Help Desk Manager Salary $80,866 TN February 26, 2024
25th Percentile User Support Help Desk Manager Salary $91,910 TN February 26, 2024
50th Percentile User Support Help Desk Manager Salary $104,040 TN February 26, 2024
75th Percentile User Support Help Desk Manager Salary $117,480 TN February 26, 2024
90th Percentile User Support Help Desk Manager Salary $129,716 TN February 26, 2024
25% $91,910 10% $80,866 90% $129,716 75% $117,480 $104,040 50%(Median) Didn’t find job title? Click
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Job Description

The User Support Help Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of a technical help desk. Being an User Support Help Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. In addition, User Support Help Desk Manager develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The User Support Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an User Support Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Job Openings for User Support Help Desk Manager in Tennessee

Career Path for this job

  1. Down a level:

    IT Help Desk Senior Supervisor

    3 - 5 years experience
    Bachelor's Degree

  2. This Job:

    User Support Help Desk Manager

    5 + years experience
    Bachelor's Degree

  3. Up a level:

    IT Help Desk Senior Manager


    Bachelor's Degree

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Select a city to view specific salary and bonus information for User Support Help Desk Manager

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Location Avg. Salary Date Updated
Location Adams, TN Avg. Salary $102,476 Date Updated February 26, 2024
Location Adamsville, TN Avg. Salary $96,687 Date Updated February 26, 2024
Location Afton, TN Avg. Salary $99,085 Date Updated February 26, 2024
Location Alamo, TN Avg. Salary $104,083 Date Updated February 26, 2024
Location Alcoa, TN Avg. Salary $103,728 Date Updated February 26, 2024
Location Alexandria, TN Avg. Salary $104,721 Date Updated February 26, 2024
Location Allardt, TN Avg. Salary $103,042 Date Updated February 26, 2024
Location Allons, TN Avg. Salary $103,881 Date Updated February 26, 2024
Location Allred, TN Avg. Salary $103,042 Date Updated February 26, 2024
Location Alpine, TN Avg. Salary $103,042 Date Updated February 26, 2024

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