How much does a Non-Technical Customer Service Team Leader make in the United States? The average Non-Technical Customer Service Team Leader salary in the United States is $51,033 as of August 27, 2019, but the range typically falls between $44,493 and $59,603. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
The Non-Technical Customer Service Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Non-Technical Customer Service Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Non-Technical Customer Service Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. Being a Non-Technical Customer Service Team Leader contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Non-Technical Customer Service Team Leader typically requires 4 to 7 years of related experience. (Copyright 2019 Salary.com)
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Includes base and annual incentives