How much does an Online Customer Support Manager make in Berkeley, CA? The average Online Customer Support Manager salary in Berkeley, CA is $106,610 as of February 26, 2020, but the range typically falls between $89,240 and $120,920. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $89,240 10% $73,426 90% $133,949 75% $120,920 $106,610 50%(Median)
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Job Description

The Online Customer Support Manager analyzes service activity data and utilize findings to create resources for training and service improvements. Manages a team of customer service representatives that respond to web-based customer inquiries. Being an Online Customer Support Manager provides ongoing training focused on the support of E-Commerce customers. Compiles customer feedback and recommend changes to website, products, or services to technical and product teams. In addition, Online Customer Support Manager ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Online Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an Online Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Average Base Salary

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89240
120920
106610

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
95070
134230
113330
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Online Customer Support Manager in Berkeley, CA. The base salary for Online Customer Support Manager ranges from $89,240 to $120,920 with the average base salary of $106,610. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $95,070 to $134,230 with the average total cash compensation of $113,330.
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89240
120920

 

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About Berkeley, California    Berkeley (/ˈbɜːrkli/ BURK-lee) is a city on the east shore of San Francisco Bay in northern Alameda County, California. It is named after the 18th-cen....More

Berkeley, California  area prices were up 4.5% from a year ago    View the Cost of Living in Berkeley, California

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