How much does an Online Customer Support Manager make in Brockton, MA? The average Online Customer Support Manager salary in Brockton, MA is $98,150 as of June 28, 2020, but the range typically falls between $82,160 and $111,320. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $82,160 10% $67,602 90% $123,311 75% $111,320 $98,150 50%(Median)
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Job Description

The Online Customer Support Manager analyzes service activity data and utilize findings to create resources for training and service improvements. Manages a team of customer service representatives that respond to web-based customer inquiries. Being an Online Customer Support Manager provides ongoing training focused on the support of E-Commerce customers. Compiles customer feedback and recommend changes to website, products, or services to technical and product teams. In addition, Online Customer Support Manager ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Online Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an Online Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Average Base Salary

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82160
111320
98150

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
87520
123580
104340
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Online Customer Support Manager in Brockton, MA. The base salary for Online Customer Support Manager ranges from $82,160 to $111,320 with the average base salary of $98,150. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $87,520 to $123,580 with the average total cash compensation of $104,340.
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82160
111320

 

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About Brockton, Massachusetts    According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land an....More

Brockton, Massachusetts  area prices were up 1.6% from a year ago    View the Cost of Living in Brockton, Massachusetts

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Salary estimation for Online Customer Support Manager at companies like : FONAR CORP, INTERPACE BIOSCIENCES, INC., Precipio, Inc.