Online Customer Support Manager Salary in District of Columbia

How much does an Online Customer Support Manager make in District of Columbia? The average Online Customer Support Manager salary in District of Columbia is $99,890 as of January 20, 2020, but the range typically falls between $83,610 and $113,290. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $83,610 10% $68,788 90% $125,490 75% $113,290 $99,890 50%(Median)
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Job Description

The Online Customer Support Manager analyzes service activity data and utilize findings to create resources for training and service improvements. Manages a team of customer service representatives that respond to web-based customer inquiries. Being an Online Customer Support Manager provides ongoing training focused on the support of E-Commerce customers. Compiles customer feedback and recommend changes to website, products, or services to technical and product teams. In addition, Online Customer Support Manager ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Online Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an Online Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

Select a city to view specific salary and bonus information for Online Customer Support Manager

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $99,386 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $99,386 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $99,386 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $99,386 Date Updated January 20, 2020
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