How much does a Chat Support Manager make in District of Columbia? The average Chat Support Manager salary in District of Columbia is $96,986 as of February 26, 2024, but the range typically falls between $79,145 and $122,838. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Chat Support Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Chat Support Manager Salary $62,902 DC February 26, 2024
25th Percentile Chat Support Manager Salary $79,145 DC February 26, 2024
50th Percentile Chat Support Manager Salary $96,986 DC February 26, 2024
75th Percentile Chat Support Manager Salary $122,838 DC February 26, 2024
90th Percentile Chat Support Manager Salary $146,374 DC February 26, 2024
25% $79,145 10% $62,902 90% $146,374 75% $122,838 $96,986 50%(Median) Didn’t find job title? Click
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What skills does a Chat Support Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Merchandising: In the broadest sense, merchandising is any practice which contributes to the sale of products to a retail consumer. At a retail in-store level, merchandising refers to the variety of products available for sale and the display of those products in such a way that it stimulates interest and entices customers to make a purchase. In the profession of merchandising you are either employed by the store in which you work, or by an independent distributor. As a professional merchandiser, in a retail setting, you will not only know your products(I.e. coffee, juice, soda, etc.) but you will gauge other “vendors” like products as you tend to your job. Working with the store and other merchandisers, shelf space is often given or taken as need be in some locations(for some young merchandisers this is known as “war”) In retail commerce, visual display merchandising means merchandise sales using product design, selection, packaging, pricing, and display that stimulates consumers to spend more. This includes disciplines and discounting, physical presentation of products and displays, and the decisions about which products should be presented to which customers at what time.

3.

Packaging: Preparing products through wrapping or bottling to protect the goods from damages during transportation and storage.

Customer Service 38.86%
Merchandising 1.29%
Packaging 0.89%
Others 58.96%

Job Description for Chat Support Manager

Chat Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a Chat Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, Chat Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Chat Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Chat Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $96,986 Date Updated February 26, 2024
Location Parcel Return Service, DC Avg. Salary $96,986 Date Updated February 26, 2024
Location Washington, DC Avg. Salary $96,986 Date Updated February 26, 2024
Location Washington Navy Yard, DC Avg. Salary $96,986 Date Updated February 26, 2024
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Chat Support Manager Salary in District of Columbia
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