Outbound Call Center Supervisor I Salary in the United States

How much does an Outbound Call Center Supervisor I make in the United States? The average Outbound Call Center Supervisor I salary in the United States is $43,900 as of May 13, 2019, but the range typically falls between $35,900 and $54,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

The Outbound Call Center Supervisor I monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Supervises employees who place telephone calls or other interactions to potential customers. Being an Outbound Call Center Supervisor I may require a bachelor's degree. Is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. In addition, Outbound Call Center Supervisor I typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2019 Salary.com)

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Call Center Supervisor I in United States. The base salary for Outbound Call Center Supervisor I ranges from $35,900 to $54,200 with the average base salary of $43,900. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $38,200 to $58,200 with the average total cash compensation of $46,400.
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