How much does an Outbound Call Center Supervisor II make in the United States? The average Outbound Call Center Supervisor II salary in the United States is $58,400 as of September 26, 2019, but the range typically falls between $52,300 and $68,800. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
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The Outbound Call Center Supervisor II monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Supervises employees who place telephone calls or other interactions to potential customers. Being an Outbound Call Center Supervisor II may require a bachelor's degree. Responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. In addition, Outbound Call Center Supervisor II typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as an Outbound Call Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)
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Includes base and annual incentives