How much does an Outbound Call Center Supervisor III make hourly in Jonesboro, AR? The average hourly wage for an Outbound Call Center Supervisor III in Jonesboro, AR is $36 as of May 31, 2019, but the range typically falls between $32 and $42. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
About Jonesboro, Arkansas Jonesboro is a city located on Crowley's Ridge in the northeastern corner of the U.S. State of Arkansas. Jonesboro is one of two county seats of Craig....More
Jonesboro, Arkansas area prices were up 1.3% from a year ago View the Cost of Living in Jonesboro, Arkansas
The Outbound Call Center Supervisor III monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Supervises employees who place telephone calls or other interactions to potential customers. Being an Outbound Call Center Supervisor III may require a bachelor's degree. Is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. In addition, Outbound Call Center Supervisor III typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor III supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as an Outbound Call Center Supervisor III typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)
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Includes base and short-term incentives