How much does an Outbound Call Center Supervisor III make in the United States? The average Outbound Call Center Supervisor III salary in the United States is $80,400 as of May 31, 2019, but the range typically falls between $70,000 and $94,000. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
The Outbound Call Center Supervisor III monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Supervises employees who place telephone calls or other interactions to potential customers. Being an Outbound Call Center Supervisor III may require a bachelor's degree. Is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. In addition, Outbound Call Center Supervisor III typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor III supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as an Outbound Call Center Supervisor III typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)
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Includes base and annual incentives