upper level job

How much does an Outbound Call Center Supervisor, Sr. make in Agency, IA? The average Outbound Call Center Supervisor, Sr. salary in Agency, IA is $74,600 as of February 26, 2024, but the range typically falls between $63,800 and $86,700. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Outbound Call Center Supervisor, Sr. Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Call Center Supervisor, Sr. Salary $53,967 Agency,IA February 26, 2024
25th Percentile Outbound Call Center Supervisor, Sr. Salary $63,800 Agency,IA February 26, 2024
50th Percentile Outbound Call Center Supervisor, Sr. Salary $74,600 Agency,IA February 26, 2024
75th Percentile Outbound Call Center Supervisor, Sr. Salary $86,700 Agency,IA February 26, 2024
90th Percentile Outbound Call Center Supervisor, Sr. Salary $97,716 Agency,IA February 26, 2024
25% $63,800 10% $53,967 90% $97,716 75% $86,700 $74,600 50%(Median) Didn’t find job title? Click
Change Search Criteria

Job Description

The Outbound Call Center Supervisor, Sr. monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor, Sr. implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor, Sr. prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor, Sr. supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Outbound Call Center Supervisor, Sr. typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

Employers: Job Description Management Tool

Job Openings for Outbound Call Center Supervisor, Sr. in Agency, IA

Career Path for this job

  1. Down a level:

    Outbound Call Center Supervisor

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Outbound Call Center Supervisor, Sr.

    3 - 5 years experience
    Bachelor's Degree

  3. Up a level:

    Outbound Call Center Manager

    5 + years experience
    Bachelor's Degree

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for an Outbound Call Center Supervisor, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
63800
86700
74600

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
80500
110100
92700
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Call Center Supervisor, Sr. in Agency, IA. The base salary for Outbound Call Center Supervisor, Sr. ranges from $63,800 to $86,700 with the average base salary of $74,600. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $80,500 to $110,100 with the average total cash compensation of $92,700.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

63800
86700

 

Step 3 of 3

How much should you be paid?

About Agency, Iowa    Agency is a city in Wapello County, Iowa, United States. The population was 638 at the 2010 census. It is the historic site of an Indian trading post ....More

Agency, Iowa  area prices were up 0.8% from a year ago    View the Cost of Living in Agency, Iowa

Outbound Call Center Supervisor, Sr. Salary in popular cities: Des MoinesCedar RapidsDavenport

Recently searched related titles: Embedded Linux Software Engineer, Land Negotiator

Jobs with a similar salary range to Outbound Call Center Supervisor, Sr. : Veterinary Anatomic Pathologist

Salary estimation for Outbound Call Center Supervisor, Sr. at companies like : Company Tim S Trucking Transfer Co Inc, MEMORIAL HOSPITAL ACQUISITION Corp, Fcm International LLC

Jobs with a similar salary range to Outbound Call Center Supervisor, Sr. : Channel Marketer, Poultry Veterinarian

lower level job