Outbound Call Center Supervisor III Salary in Massachusetts

How much does an Outbound Call Center Supervisor III make in Massachusetts? The average Outbound Call Center Supervisor III salary in Massachusetts is $87,600 as of June 27, 2019, but the range typically falls between $76,200 and $102,400. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Massachusetts

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

Salary estimation for Outbound Call Center Supervisor III at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, JUNIPER PHARMACEUTICALS INC

Job Description

The Outbound Call Center Supervisor III monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Supervises employees who place telephone calls or other interactions to potential customers. Being an Outbound Call Center Supervisor III may require a bachelor's degree. Responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. In addition, Outbound Call Center Supervisor III typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor III supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as an Outbound Call Center Supervisor III typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Outbound Call Center Supervisor III

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $85,186 Date Updated June 27, 2019
Location Barnstable, MA Avg. Salary $84,826 Date Updated June 27, 2019
Location Fitchburg, MA Avg. Salary $86,020 Date Updated June 27, 2019
Location Hyannis, MA Avg. Salary $84,519 Date Updated June 27, 2019
Location Leominster, MA Avg. Salary $84,516 Date Updated June 27, 2019
Location Malden, MA Avg. Salary $91,501 Date Updated June 27, 2019
Location Methuen, MA Avg. Salary $85,267 Date Updated June 27, 2019
Location Newton, MA Avg. Salary $91,501 Date Updated June 27, 2019
Location Revere, MA Avg. Salary $91,501 Date Updated June 27, 2019
Location Weymouth, MA Avg. Salary $87,117 Date Updated June 27, 2019
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